Welcome to Renttrol. We provide Professional Pest Control Products
+965 6553 1346

Refund and Returns Policy

Renttrol Public Health Pesticides Trading Co .W.l.l
Kuwait Commercial licence No. : 13940

Thank you for visiting renttrol.com.
This simple guide will make your shopping experience fun and easy.
Ordering, Shipping, and Returns
Renttrol.com is committed to making your online experience fast, easy and secure.

  • Placing Items in Your Shopping Cart

    To purchase items from our site, you need to place them in our electronic shopping cart. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the "Cart" button.

  • Completing the Checkout Process

    Please review all the items you've placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you've finished shopping, click on "Proceed to Checkout".

  • Order Information

    After clicking the "Proceed to Checkout" button, a page appears which will require you to enter information that will be used during this and future checkouts. Enter the necessary information and Delivery Information The next section will ask you to confirm your shipping address and select a shipping method.

  • Shipping Days are Saturday through Thursday.

    We offer shipping throughout the state of Kuwait.Delivery's are normally in 1-2 working days.For orders below 10 KD there will be additional shipping charges of 2 KD.

  • Orders placed on Fridays or holidays will be shipped on the following business day.

  • Can I cancel an order?

    Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

  • Do you offer local pickup?

    No, we do not offer local pickup. We do offer shipping within the STATE OF KUWAIT.

  • When can I expect delivery of my order?

    Most items leave our warehouse within one - two business day after you place your order.

  • What if I have other questions about my order?

    Please send any order or shipping-related questions to sales@renttrol.com.

  • Lost Orders

    RENTTROL will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

  • Returns

    Returns are acceptable under the following conditions:

  • Products can be returned or exchanged within fourteen (14) days of delivery.
  • The Customer must keep the delivery receipt and a copy of the Order as proof of purchase.
  • Products must be in their original condition.
  • Customers must check products carefully at the time of delivery.
  • Returns or exchanges are not accepted for used or installed products.
  • Sizes and measurements of products are approximate
  • Returns or exchanges may be rejected for discounted or promotional products.
  • Refunds will be processed through the original payment method. Card refunds may take 4-6 weeks and are subject to the payment gateway operator’s policy.
The information contained on this page is subject to change.
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